Privacy Policy
Your privacy is important to Kelco Products Ltd.
Thank you for providing us with the privilege to gather and store your personal information to maintain contact with you about our products and services. We understand your privacy is important and are committed to protecting your details and keeping them safe. When we receive personal information from you we will:
- Store it in a secure way
- Make sure it is kept accurate and up-to-date
- Restrict how we use it
- Restrict who we provide it to
- About this Privacy Statement
This statement outlines Kelco’s policy on how we manage the personal information we hold about our customers and others.
It is Kelco’s policy to respect the confidentiality of information and the privacy of individuals.
How to contact us
You can contact us about this policy or our products and services by:
Phone: 09 401 6681
Email: orders@kelco.co.nz
Why do we collect your personal information?
We collect your personal information to inform you of additions and Subtractions to our product lineup.
What kinds of personal information do we ask for?
The types of personal information we may collect can include (but is not limited to) name, address, contact details (including email address) and payment information.
We may ask for other information voluntarily from time to time (for example, through market research, surveys or special offers) to enable us to improve our service or consider the wider needs of our customers or potential customers.
If you choose not to provide the information we need to fulfill your request for a specific product or service, we may not be able to provide you with the requested product or service.
How do we use this information and whom may we disclose it to?
Unless you are informed otherwise, the personal information we hold is used for establishing and managing your relationship with us, providing products and services, enhancing customer service.
Management of personal information
Kelco Products Ltd employees who handle personal information are trained to respect the confidentiality of customer information and the privacy of individuals. Kelco regards breaches of your privacy very seriously and will impose appropriate penalties.
How do we store personal information?
Safeguarding the privacy of your information is important to us, whether you interact with us personally, by phone, mail, over the internet or other electronic medium. We hold personal information in a combination of secure computer storage facilities, third party providers and paper-based files and other records, and take steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
We may need to maintain records for a significant period of time. However, when we consider information is no longer needed, we will remove any details that will identify you or we will securely destroy the records.
How do we keep personal information accurate and up-to-date?
Kelco Products Ltd endeavors to ensure that the personal information we hold is accurate and up-to-date, however we realise that this information changes frequently with changes of address and other personal circumstances.
During the course of our relationship with you, we may ask you to inform us if any of your personal information has changed. We can generally update your customer information over the telephone or electronically via email. We will generally rely on you to assist us in informing us if the information we hold about you is inaccurate or incomplete.
What if you have a complaint?
If you consider that any action of Kelco Products Ltd breaches this Privacy Policy Statement or otherwise doesn’t respect your privacy, you can make a complaint. This will be acted upon promptly.
To make a complaint, please email dean@kelco.co.nz
Links to third party websites
The Kelco.co.nz website has links to external third party websites.
External websites should contain their own privacy statements and we recommend you review them when using their websites.
Please note, however, that Kelco’s Privacy Policy does not cover third party websites and these sites are not subject to Kelco’s privacy standards and procedures.