Warranty Procedure

All products distributed by Kelco Products Limited are warranted to be free from defects in materials and workmanship under normal use and service for 12 months from the date of shipment unless otherwise specified.  Kelco Products Limited’s obligation under this warranty is limited to repairing or replacing (at Kelco’s option) defective products. The customer shall assume all costs of removing, reinstalling and shipping defective products to Kelco Products Limited.

Kelco Products Limited will return such products by surface carrier prepaid. This warranty shall not apply to any Kelco product that has been subject to modification, misuse, neglect, accidents of nature, or shipping damage on return. This warranty is in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose. Kelco Products Limited is not liable for special, indirect, accidental, or consequential damages.

Please contact Kelco Products Limited prior to returning any goods under warranty.

 

Returns for Credit

Any Kelco product returned for credit must be in saleable condition, including packaging, and may attract a 10% restocking fee. 

Please contact Kelco Products Limited prior to returning any goods for credit.

Contact details :

Kelco Products Limited
Phone : 09 401 6681
Email : orders@kelco.co.nz
Return address :

Kelco Products Limited
2804 State Highway 10
RD 2, Kerikeri